Resort Facts

The bare necessities of your vacation stay here.

Age requirement:

Hidden Beach is an adults-only resort. Guests must be 18 years of age.

Airport transfers:

We can arrange your transfer from the airport to the resort upon request when you book your vacation stay. The transfer is an additional charge. Direct driving time is 70 minutes.

Beach/pool waiter service:

Waiters deliver drink orders to guests lounging at the pool or on the beach from 8 a.m. to 5 p.m. They also deliver drinks to first floor terraces and to the cocktail tables in the pool river.

Cash:

Cash payments for extras and incidentals are not allowed at the resort. Instead, all charges for items on the What’s Extra list are added to your room bill and paid at departure. You will only need to have cash on hand to tip your massage therapist or tour guide; American currency is fine.

Check-in and check-out times:

Check in after 3 p.m. and check out before 12 noon.

Coffee makers:

There is a coffee maker in each suite; coffee and supplies are included.

Concierge:

There is a concierge to accommodate special requests and to help set up your offsite excursions.

Drinking water:

Water for drinking, cooking and ice cubes is purified. You may safely use the water in the bathroom for brushing your teeth. Bottled water is provided in the mini bar.

Electrical voltage:

You’ll be able to plug in all your electrical appliances/equipment, since the voltage and plugs are the same as in the U.S.A.

Fitness center:

Air conditioned and overlooking a garden. Open 6 a.m. to 10 p.m.

Housekeeping:

Maid service is provided in your suite every day. Turndown service each evening includes special chocolates.

Internet access:

Wireless Internet service is provided free of charge in your suite, the pool area, rooftop deck and bars. There is also a computer in the lobby so you can check email at no charge.

Laundry:

Let our laundry service wash the clothes you arrived in so you can wear them home and have even less to pack. This is an extra fee.

Meal times:

Breakfast is served from 7-10 a.m.; lunch from 12:30-4 p.m.; and dinner from 5:30-10 p.m. in La Vista Restaurant. Room service is available any time of day or night free of charge.

Medical:

There are medical services available on call for an extra fee. Be sure to bring all your prescription medications.

Mini bar:

There is a mini bar in each suite, and it is restocked daily with bottled water, sodas and beer at no extra charge. Rum, vodka, tequila and Scotch whisky are also provided in each room; help yourself.

Payment:

The resort accepts Visa, MasterCard, American Express, Diners Club and Discovery credit cards.

Pets:

No pets are allowed at the resort.

Phone service:

There is cell phone service for many carriers at the resort. You may also charge calls to your suite on the hotel phone line, or use your laptop to access the Skype network.

Security:

There is a personal safe in each suite and a 24-hour security guard on the resort property.

Smoking:

Smoking is not allowed inside the suites, restaurant or other resort buildings.

Rental car:

The concierge can arrange a rental car for a day or longer so you can take your own excursions. For your convenience, the car will be dropped off at the resort and picked up when you are finished with it.

Room service:

Provided free of charge around the clock. Delivering food from the room service menu, ice and vintage wines off the wine list. Restricted service when raining.

Tipping:

Tips for the resort staff (restaurant waiters, bartenders and housekeepers) are included in your fees. Tips for extra services like massages or tours are at your discretion.

Weather:

Hidden Beach is blessed with a sunny, hot climate. Daytime high temperatures average 86 degrees.